PAR Leather strictly implements a 3-day return and exchange policy for all domestic orders. This means that you have three days after item receipt to request a return. If you requested a return after more than three days after order receipt, PAR Leather unfortunately cannot offer an item return and exchange.

To be eligible for order return and exchange, the following conditions must be met:

• The item is bought on full-price (non-sale item); 
• The item is defective upon receipt;
• The item is unused and is in original condition;
• Your delivery address is within the Philippines.

If these conditions are met, kindly send us an email at operations.parleather@gmail.com  indicating that you wish to return and exchange your item due to defect. Please indicate your order reference number in the email to avoid any confusion. An unboxing video must also be attached in the email as proof that you have received a defective item. Once the team has reviewed your concern, we will provide you instructions on how and where to ship the defective item. Please note that items sent back to us without prior coordination will not be accepted. Shipping fees for the return and exchange of defective items will be covered by the customer.

The replacement item will be the same style and color of the returned item, as long as stocks are available. If the same stock is not available, the customer may opt to choose another style or color, as long as it holds the same value of the original item.

Refunds will also only be applicable to defective items, and if the defect is reported within three days after order receipt. Refunds will be issued as vouchers and will be valid for one year only. Refunds are applicable for both domestic and international orders.

To be eligible for a refund, the following conditions must be met:

• The item is bought on full-price (non-sale item);
• The item is defective upon receipt;
• The item is unused and is in original condition.

If these conditions are met, kindly send us an email at operations.parleather@gmail.com indicating that you wish to return the item for refund because of a defect. The email should contain your order reference number, and must be accompanied by an unboxing video as proof of the defective item. Once the team has reviewed your concern, we will provide you instructions on how and where to ship the defective item. Items sent back to us without prior coordination will not be accepted. Shipping fees for the return of the item will be shouldered by the customer.

Once we have received the item in good condition, PAR Leather will send you a unique voucher code that you may use in our store to purchase our products. The voucher amount will be equivalent of the price of the item you have returned. The voucher code is only valid for one year and can only be used once.

For items that have been used, PAR Leather offers a 30-day warranty policy for all domestic orders. This means that the damage must be reported to PAR Leather within 30 days after order receipt to avail of free repair services. Damages reported beyond the 30-day period will not be eligible for free repair services.

Kindly send us an email again at operations.parleather@gmail.com to report the damage for repair. The email must also include your order reference number and pictures showing the damage/s. Once the team has reviewed your concern, we will provide you instructions on how and where to ship the item. Items sent back to use without prior coordination will not be accepted. All shipping fees for the return and repair of the item must be covered by the customer.

Once the repair for the item has finished, PAR Leather will contact you again so you can pick-up your repaired order.

If the 30-day warranty period has lapsed and your bags/pouches/wallets also need repair, we can still facilitate its repair, but with a fee. Kindly send us an email at operations.parleather@gmail.com
to initiate the repair of the items. The email should include your order reference number and photos showing the part/s needing repair.

Repairs for international orders can be requested as store credit instead. Kindly send us an email at operations.parleather@gmail.com to facilitate your request. Once assessed as eligible, PAR Leather will provide you with a unique voucher code with the same value (PHP) of the damaged portion of the item. The voucher code is only valid for one year and can only be used once.